> ## Documentation Index
> Fetch the complete documentation index at: https://ngrok.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# ERR_NGROK_SHIP_DOMAIN_APEX_UNSUPPORTED: PROVIDER cannot point a root domain at ngrok

> ERR_NGROK_SHIP_DOMAIN_APEX_UNSUPPORTED: PROVIDER cannot point a root domain at ngrok. Learn why ngrok returns this error and how to fix it.

## What does ERR\_NGROK\_SHIP\_DOMAIN\_APEX\_UNSUPPORTED mean?

ngrok returns ERR\_NGROK\_SHIP\_DOMAIN\_APEX\_UNSUPPORTED with this message:

```text theme={"theme":{"light":"css-variables","dark":"css-variables"}}
<PROVIDER> cannot point a root domain at ngrok. It serves no ALIAS, ANAME, or flattened CNAME record.
```

> [!TIP]
>
> Troubleshoot ERR\_NGROK\_SHIP\_DOMAIN\_APEX\_UNSUPPORTED with your AI agent.
> Connect it to the [ngrok MCP server](https://ngrok.com/docs/mcp-server.md), then ask what caused the error and how to fix it.

## Where can I get more help with ERR\_NGROK\_SHIP\_DOMAIN\_APEX\_UNSUPPORTED?

Email [support@ngrok.com](mailto:support@ngrok.com?subject=Help%20with%20ERR_NGROK_SHIP_DOMAIN_APEX_UNSUPPORTED) and include the error code.


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