> ## Documentation Index
> Fetch the complete documentation index at: https://ngrok.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# ERR_NGROK_BILLING_CARD_MANDATE_REFUSED: Your bank refused to approve this card for automatic payments

> ERR_NGROK_BILLING_CARD_MANDATE_REFUSED: Your bank refused to approve this card for automatic payments. Learn why ngrok returns this error and how to fix it.

## What does ERR\_NGROK\_BILLING\_CARD\_MANDATE\_REFUSED mean?

ngrok returns ERR\_NGROK\_BILLING\_CARD\_MANDATE\_REFUSED with this message:

```text theme={"theme":{"light":"css-variables","dark":"css-variables"}}
Your bank refused to approve this card for automatic payments. Use a different card.
```

> [!TIP]
>
> Troubleshoot ERR\_NGROK\_BILLING\_CARD\_MANDATE\_REFUSED with your AI agent.
> Connect it to the [ngrok MCP server](https://ngrok.com/docs/mcp-server.md), then ask what caused the error and how to fix it.

## Where can I get more help with ERR\_NGROK\_BILLING\_CARD\_MANDATE\_REFUSED?

Email [support@ngrok.com](mailto:support@ngrok.com?subject=Help%20with%20ERR_NGROK_BILLING_CARD_MANDATE_REFUSED) and include the error code.


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